If you’re new to Student Assistance (and even if you’re a veteran SAP team member!) there’s a great resource that you might be overlooking—the SAP website at www.pnsas.org. Here you’ll find the recently added Sample SAP Agency Protocol as well the Commonwealth of Pennsylvania’s Student Assistance Program Frequently Asked Questions and Best Practice Responses and the Commonwealth of Pennsylvania’s Student Assistance Program Liaison Frequently Asked Questions and Best Practice Responses, among other resources. Did you know Spanish translations of some of the frequently used documents for SAP are also located there? Spend some time on the site and click on the different tabs. You may be surprised at the wealth of information at your fingertips that can assist your SAP team!